Our print-on-demand products are custom-made for you once an order is placed, and we have specific guidelines for refunds and returns to ensure a smooth experience.

ELIGIBLE REFUND PERIOD

Because each product is made specifically for your order, refunds are available only in the following cases:

  • Items that are defective or damaged upon receipt.
  • Incorrect items received, such as wrong size, color, or design.

Refund requests must be submitted within 14 days of receiving your order. After this time frame, we cannot offer a refund or exchange.

CONDITIONS FOR RETURN

To qualify for a refund, the following conditions must be met:

  • The item must be unworn and in original condition.
  • It must be returned in the original packaging, with tags or labels intact.
  • Proof of purchase is required.

Items that don’t meet these conditions may not qualify for a refund, or they may be eligible only for a partial refund.

RETURN PROCESS

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number, a detailed description of the issue, and photos of the defective or incorrect item.
  2. Approval: If your return request is approved, we will provide further instructions, including whether a physical return is necessary.
  3. Processing: Approved refunds or replacements will be processed within 5-10 business days after your request is finalized.

NON-REFUNDABLE ITEMS

Due to the custom nature of our products, the following are not eligible for refunds:

  • Returns due to buyer’s remorse, wrong size selection, or change of mind.
  • Items that were purchased on sale or at a discount.

NEED HELP?

Our goal is your satisfaction. If you have any questions or concerns, please don’t hesitate to reach out to our support team. If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us again at [email protected].

Happy Shopping,

WeDreamReach LTD

Email: [email protected]

 

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