PLACING AN ORDER:
Ordering from our store is simple and straightforward. First, choose the style and size that you want on the product page. After selecting your desired item, click the "Add to Cart" button to add it to your shopping cart. When you're ready to complete your purchase, click on the cart icon and follow the checkout instructions provided. Our user-friendly checkout process will guide you through each step. After placing your order, our team will begin preparing it for shipment, and you will receive an email notification once it has been dispatched and is on its way to you.
SHIPPING TIMEFRAME:
We are committed to processing and shipping your orders promptly. Generally, orders are processed and shipped within 7 to 11 business days. This period includes preparing your order and transferring it to the shipping carrier. If you are ordering internationally, please allow an additional 1 to 2 weeks for delivery, as customs clearance and destination may affect the shipping time. As soon as your order is shipped, we will provide tracking information so you can monitor the delivery progress.
TRACKING NUMBER ISSUES:
If your tracking number is not showing updates or seems invalid, don't worry—this can happen sometimes. It may take 1-2 days for the shipping carrier's system to update the tracking information after your package is shipped. This delay is normal as the carrier updates their records. In rare cases, shipments may be delayed or misplaced by the carrier. If there are no updates after several days, please contact the shipping carrier for further details. They can provide more specific information regarding your package’s status.
ASSISTANCE WITH DELAYED ORDERS:
We know that delays can be frustrating, and we're here to help. Our orders typically ship within 5 to 10 business days, with international orders taking an additional 1 to 2 weeks due to possible customs delays. If your package has not arrived within 10 business days for domestic shipments or 20 business days for international shipments, please reach out to our customer support team. We will work with you to resolve any shipping issues and ensure you receive your order as quickly as possible.
PAYMENT INFORMATION:
- What payment methods do you accept?
We accept a variety of payment methods for a seamless shopping experience, including Visa and PayPal. These options are secure and widely recognized, allowing you to shop with confidence. - When will my card be charged?
Your card will be charged immediately after you complete your order on our website. Once the purchase is finalized, the payment is processed, and you'll receive an email receipt that includes all of your order details for your records.
SECURITY OF YOUR PERSONAL INFORMATION:
Protecting your personal information is a top priority for us. We maintain the highest industry standards to ensure your privacy and security while shopping with us. To safeguard your data, we use Secure Socket Layer (SSL) technology, which encrypts your credit card details during transmission. This is a trusted method for secure online transactions. Rest assured, your credit card information is used solely for processing your payment and is not stored on our servers once the transaction is complete. Our commitment to these security measures ensures you can shop with peace of mind.
We hope this information helps you have a hassle-free shopping experience with us. For any further assistance or inquiries, please don’t hesitate to reach out to our support team we’re here to help!